Lead Engineer, Issue Management & Triage
Core
Lead the systems, tooling, and team at the intersection of Customers, Remote Operations Center (ROC), and Engineering to detect, triage, diagnose, and resolve issues across a deployed robotic fleet.
Role type
Lead Engineer, Issue Management & Triage
Builds
Infrastructure for issue detection, triage, diagnosis, and resolution; automation pipelines; classification frameworks; dashboards and reporting systems.
Domain
Robotics, autonomous systems, fleet operations, hardware-software integration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Python, backend services, data pipelines, telemetry systems, monitoring/alerting/logging infrastructure, internal tools/automation, Jira, Zendesk, SQL, Looker, Foxglove, systems thinking, metrics/taxonomies design, root cause analysis (RCA)
Preferred skills
None explicitly stated
Technologies
Python, Jira, Zendesk, SQL, Looker, Foxglove
Responsibilities
Design and own end-to-end systems for issue intake, triage, and escalation; Develop automation and pipelines to ingest, process, and classify operational data; Act as the primary technical interface between ROC and Engineering; Develop systems and taxonomies to measure and classify robot performance and failure modes; Establish best practices for Root Cause Analysis (RCA) and drive long-term fixes.
Seniority
Senior, hands-on IC with people management
