UX Researcher
Core
Own generative and evaluative research across the merchant lifecycle and developer experience to make evidence-based decisions for product prioritization.
Role type
Senior UX Researcher (Mixed Methods)
Builds
Payment infrastructure and APIs for Southeast Asia, serving SMEs, enterprises, and individual entrepreneurs.
Domain
Fintech / Payments / Developer Experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Mixed-methods research, qualitative research, quantitative research, usability testing, behavioral analysis, funnel analysis, research roadmap planning, insight synthesis, stakeholder influence
Preferred skills
Fintech or regulated industry research, developer-audience research, ResearchOps, insight repository building
Responsibilities
Define and own the research roadmap across merchant and developer clusters; conduct mixed-methods research including interviews, usability testing, surveys, and behavioral/funnel analysis; translate research findings into actionable product decisions for PMs and designers; build and maintain a lightweight insight repository to democratize research while protecting rigor on high-stakes questions.
Seniority
Senior, hands-on IC