IT Support Engineer
Core
End-to-end IT operations and infrastructure support for a global crypto exchange, focusing on device management, network stability, and AI-driven service improvements.
Role type
Senior IT Support Engineer (Infrastructure & Automation)
Builds
Stable IT infrastructure, automated support tools, and seamless user experiences across global offices.
Domain
Cryptocurrency / Fintech / Enterprise IT Infrastructure
Deliverable
production ML models | infrastructure | product features
Required skills
macOS/Windows device management, network troubleshooting (WiFi/VPN), server room operations, Python scripting, PowerShell/Bash, Git, AI agent building, vendor coordination
Preferred skills
CCNA/Microsoft/Linux certifications, experience in large IT companies, AI solution deployment for non-technical users
Technologies
macOS, Windows, iOS, Android, Python, PowerShell, Bash, Git, REST APIs, WiFi controllers, firewalls, VPN, Linux, Windows Server, virtualization
Responsibilities
Manage daily operations of laptops, mobile devices, and desktop IT equipment; monitor and troubleshoot office networks, Wi-Fi, and VPN connections; support server room operations and infrastructure availability; build and maintain internal tools using Python and automation; coordinate regional office IT rollouts and vendor relationships; create IT knowledge-sharing documents and SOPs.
Seniority
Mid-Senior, hands-on IC
