IT Service Delivery and Security Manager
Core
Manage and improve IT service management processes, end-user computing, and information security to support the foundation's people and purpose.
Role type
IT Service Delivery and Security Manager (hands-on IC with small team leadership)
Builds
IT operations, security foundations, and user support systems for a cancer care non-profit
Domain
Non-profit / Healthcare / IT Operations & Cyber Security
Required skills
IT service management (ITIL), Information Security Management System (ISMS) implementation, end-user computing, vendor management, IT budgeting, AWS infrastructure management, Microsoft 365 stack administration
Preferred skills
Jira, ASD Essential Eight, NIST, ISO 27001
Technologies
Microsoft 365 (SharePoint, Teams, Defender, Intune, Purview, Copilot), Jira, AWS
Responsibilities
Manage and improve IT service management processes aligned to ITIL best practice; Lead end-user computing, hardware and software provisioning, and asset lifecycle management; Embed practical processes that improve efficiency, consistency and service quality across IT operations; Develop and maintain an Information Security Management System and support audit and compliance activities; Contribute to the IT Operations roadmap by identifying practical opportunities to improve service delivery, reliability and security; Provide guidance and act as an escalation point for IT operations across the Foundation; Produce clear and consistent management reporting across IT operations and security initiatives
Seniority
Mid-Senior, hands-on IC with small team leadership