Operational Excellence Program Manager
Core
Drive continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction in client operations.
Role type
Senior IC operational excellence program manager
Builds
Optimized business processes and operational standards for a global travel technology platform
Domain
Travel technology / Business operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lean Six Sigma Green Belt, SQL, Looker, Excel, process optimization, stakeholder management, data analysis, project leadership, continuous improvement methodologies
Preferred skills
Lean Six Sigma Black Belt
Technologies
SQL, Looker, Excel
Responsibilities
Lead Client Operations OpEx projects to reduce waste and improve processes; Develop cross-functional relationships to drive collaboration; Evolve processes using data and stakeholder input; Mentor others on continuous improvement tools; Foster a culture of structured problem-solving; Execute process improvement layers with a clear optimization vision; Deliver training sessions on process improvement principles; Incorporate customer and frontline agent feedback into solution design.
Seniority
Senior, hands-on IC