Implementation Engineer, Customer Support
Core
Server and cloud enthusiast acting as a Subject Matter Expert (SME) to handle business inquiries, troubleshoot technical issues, complete systems integrations, and lead proof-of-concept trials for Bitwarden's identity security products.
Role type
Senior IC Implementation Engineer (Identity Security)
Builds
Bitwarden containerized services, security integrations, and identity management solutions for enterprises and individuals.
Domain
Cybersecurity / Identity Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Systems engineering, cloud deployment, container orchestration, identity federation (SSO/SCIM), API integration, technical troubleshooting, project planning
Preferred skills
Linux/Windows/macOS administration, Docker/Kubernetes/Podman, Bash/PowerShell scripting, Active Directory/LDAP/Okta/Azure Entra ID, GCP/AWS/Azure, NGINX, SQL, TLS/SSL/PKI, RESTful APIs
Technologies
Bitwarden, Linux, Windows, macOS, Docker, Kubernetes, Podman, NFS, CIFS, Bash, PowerShell, Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta, GCP, AWS, Azure, Android, iOS, GitHub, NGINX, SQL, TCP/IP, DNS, HTTP, SMTP, SAML, OpenID Connect, SCIM, TLS, SSL, PKI, REST
Responsibilities
Lead proof-of-concept trials, new deployments, and integrations of Bitwarden containerized services; Advise customers on industry best practices for the full stack of Bitwarden; Work with enterprise customers to solve issues and identify future solutions; Provide guidance for business prospects' implementation and integration with their technology stack; Collaborate with Sales, Engineering, and Product associates; Present live technical product demonstrations; Document and share customer feedback.
Seniority
Senior, hands-on IC