Enterprise Technology Services Specialist
Core
Deliver reliable, secure, and user-centered technology services by independently resolving complex IT support issues and building automations to improve efficiency.
Role type
Senior IT Operations Specialist (Endpoint, Identity, Automation)
Builds
Corporate endpoints, identity access controls, and automated workflows for IT operations
Domain
Enterprise IT Services, Endpoint Security, Identity Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
macOS administration, Jamf management, Google Workspace administration, Identity and Access Management (SSO, MFA, RBAC), Scripting (Python, Bash, JavaScript), API integration, Root-cause analysis, ITSM processes
Preferred skills
Okta Workflows, Jira Automation, Microsoft Intune, Zoom Rooms, Low-code automation platforms, IT certifications
Technologies
Jamf, CrowdStrike, Cloudflare Zero Trust, Google Workspace, Okta, Jira, Python, Bash, JavaScript, REST APIs
Responsibilities
Resolve complex Tier 1 and Tier 2 IT issues across software, licensing, endpoints, and identity; Manage corporate account lifecycles (onboarding/offboarding) for Google Workspace, Slack, Zoom, Box, Atlassian, and Microsoft; Deploy, configure, and maintain corporate Macs using Jamf; Build and own automations for high-volume workflows using Jira Automation, Okta Workflows, and scripting; Apply AI tools for ticket triage, troubleshooting, and script generation while validating outputs; Mentor junior teammates on IT operations and AI-assisted workflows.
Seniority
Mid-Senior, hands-on IC
