IT Service Manager
Core
Own IT and Business Systems operations for a remote-first SaaS company, focusing on endpoint management, identity, automation, and ISO compliance support.
Role type
Senior IC IT & Business Systems Manager
Builds
Automated self-service IT systems, endpoint management fleets, and security compliance controls
Domain
SaaS / Enterprise IT Operations / Cybersecurity Compliance
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Endpoint management (MDM), Identity and Access Management (IAM), Python scripting, Vendor management, Security compliance execution, Automation tooling
Preferred skills
ISO 27001 audit support, Regulated industry experience, AI tooling for automation
Technologies
Kandji, Jamf, Hexnode, Okta, Claude Code
Responsibilities
Manage endpoint lifecycle and Apple-based fleet administration; Execute onboarding/offboarding and access provisioning; Partner with Security on ISO compliance controls and access reviews; Build automation to reduce manual ticket volume; Manage SaaS vendor relationships and technology spend.
Seniority
Senior, hands-on IC