Customer Advocate Vending Machine
Core
Customer-facing associate managing vehicle pickup at Carvana's automated 'Vending Machine' locations, handling paperwork, addressing minor technical issues, and ensuring a safe, memorable customer experience.
Role type
Customer Advocate (Automotive Retail)
Builds
Customer pickup experience for used vehicles
Domain
Used automotive retail
Deliverable
product features
Required skills
Customer service, vehicle detailing, safe driving, physical labor (lifting 50lbs, loading/unloading), notary public, state-specific salesperson/verifier licensing
Preferred skills
None stated
Technologies
Customer tracking system, DMV/title and registration systems
Responsibilities
Create a memorable pickup experience for customers, complete customer paperwork and update tracking systems, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles
Seniority
Entry-level to Individual Contributor