Customer Advocate Vending Machine
Core
Customer-facing associate managing vehicle pickup at Carvana's automated Vending Machine locations, handling paperwork, addressing minor technical issues, and ensuring a safe, memorable customer experience.
Role type
Customer Advocate (Vending Machine Operations)
Builds
Carvana's used car vending machine pickup experience
Domain
Automotive retail / Customer service
Deliverable
product features
Required skills
Customer service, vehicle handling, paperwork processing, basic technical troubleshooting, safe driving, physical labor (lifting 50lbs, detailing), English fluency
Preferred skills
Notary public license, state-specific salesperson/verifier licenses
Technologies
Customer tracking system, DMV/title/registration systems
Responsibilities
Create a memorable pickup experience for customers, complete customer paperwork and update tracking systems, address customer questions and minor vending machine technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading/unloading vehicles
Seniority
Entry-level to Individual Contributor