KYC Team Leader
On-site
Core
Lead a team of backend support associates in KYC (Know Your Customer) operations to ensure compliance and operational excellence.
Role type
Senior IC operations team leader (KYC)
Builds
KYC compliance workflows and customer support processes
Domain
Fintech / Banking / Financial services
Required skills
Team management, SLA management, process improvement, stakeholder collaboration, operational excellence, detail orientation
Preferred skills
Finance/banking/fintech operations management, online payment process experience, Hindi language
Technologies
None stated
Responsibilities
Manage and develop a team of backend support associates, carry SLA targets, enhance team capability through quality and training, map best practices for customer experience, collaborate with business and operational departments
Seniority
Senior, hands-on IC
