D365 Administrator
Core
Provide 1st and 2nd level support for Microsoft Dynamics 365 ERP systems and their connections to retail and POS systems.
Role type
ERP Systems Administrator
Builds
Maintains stability and efficiency of the global D365 Operations platform
Domain
Retail technology / Enterprise Resource Planning
Deliverable
client delivery
Required skills
Microsoft D365FO, IT support, system administration, user access management, root cause analysis, documentation
Preferred skills
retail systems, POS systems, other ERP systems
Technologies
Microsoft Dynamics 365, POS systems
Responsibilities
Provide 1st and 2nd level support for core business systems, investigate system issues and escalate complex problems, collaborate with stakeholders to design long-term solutions, manage ERP support tickets, assist with IT projects, manage user access and permissions, document system procedures, participate in on-call rotation
Seniority
Mid-level, hands-on IC