Forward Deployed Engineering Team Lead - Operations
Core
Lead the re-engineering of Operations through AI, automation, and better operating design to drive meaningful outcomes in customer experience, productivity, quality, and scalability.
Role type
Senior IC Engineering Team Lead (Operations Strategy & AI Innovation)
Builds
Scalable AI and automation solutions for operational workflows
Domain
Financial Technology (Payments) + Operations Engineering
Deliverable
production ML models | product features
Required skills
Operational judgement, AI/automation strategy, technical architecture understanding, executive presence, cross-functional leadership, change management, workflow redesign, stakeholder influence
Preferred skills
Experience scaling AI beyond pilots, shaping operating models, navigating ambiguity
Technologies
AI frameworks, automation tools, workflow orchestration platforms
Responsibilities
Set AI and innovation direction for Operations, identify and prioritize high-value use cases, lead the central Ops innovation model, build credibility for AI across the function, represent Operations in central engineering, track progress and value delivered
Seniority
Senior, hands-on IC with strategic leadership
