Head of UK Customer Delivery
Core
Lead and scale the UK delivery engine for a clinical ambient AI platform used by clinicians in the NHS, ensuring exceptional implementation and adoption across national health trusts.
Role type
Senior leadership, customer delivery head
Builds
National delivery standards, operating models, and a scalable implementation function for a healthcare AI platform
Domain
Healthcare technology / NHS / Clinical ambient AI
Deliverable
client delivery
Required skills
Large-scale NHS deployment leadership, greenfield function building, quantitative adoption tracking, NHS stakeholder dynamics, commercial partnership, operational discipline
Preferred skills
Experience running 10+ concurrent trust rollouts, reference account creation, building early warning systems
Technologies
Clinical ambient AI platform
Responsibilities
Own end-to-end UK implementations from signature to scaled adoption, design and operationalize the UK delivery model, define governance and reporting frameworks, build and lead a high-performance implementation function, establish customer engagement standards, partner with Commercial to convert pilots to long-term wins
Seniority
Senior, executive-level leadership
