Client Success Manager, Enterprise
Core
Guide health system IT teams and end-users through the successful launch and adoption of Enterprise clinical workflow tools to drive client satisfaction and engagement.
Role type
Senior IC Client Success Manager (Enterprise Healthcare)
Builds
Enterprise clinical workflow platform for health systems
Domain
Healthcare / Clinical AI
Deliverable
client delivery
Required skills
client-facing experience in healthcare, managing technical implementations (SSO), project timeline management, stakeholder relationship building, ROI tracking, cross-functional collaboration
Preferred skills
process improvement mindset, analytical thinking, independent problem-solving
Responsibilities
Lead clients through implementation from onboarding to product configuration, conduct kickoff meetings and implementation calls, develop and maintain project timelines, provide training and user documentation, serve as internal client advocate, track engagement metrics and demonstrate ROI, coordinate with Support/Product/Marketing teams, facilitate contract renewals
Seniority
Mid-Senior, hands-on IC