Guest Services Staff - AEG Presents Great Lakes - Masonic Temple
Core
Provide direct guest services, ticket scanning, and safety enforcement at live entertainment venues.
Role type
Guest services staff (Usher/Ticket Taker)
Builds
Safe and welcoming entry experience for event attendees
Domain
Live entertainment / Event management
Deliverable
product features
Required skills
Ticket scanning, guest direction, complaint resolution, ADA assistance, policy enforcement, emergency communication, physical stamina, de-escalation
Preferred skills
Event industry experience, music industry knowledge
Technologies
Ticket scanning systems, wristband administration tools
Responsibilities
Scan tickets and administer wristbands, direct guests to venue areas, greet guests and resolve complaints, seat guests and assist ADA patrons, enforce venue policies, act as emergency evacuation team member, monitor venue for safety compliance
Seniority
Entry-level, hands-on IC