Sr AI Architect - Conversational AI
Core
Design and evolve Twilio's company-wide ML/AI Ops foundation and conversational AI capabilities (e.g., Twilio Conversational Memory, Enterprise Knowledge) to power customer engagement platforms.
Role type
Sr AI Architect / Distinguished Engineer (Conversational AI)
Builds
Production-grade conversational AI systems, ML/AI Ops platforms, and agentic AI frameworks for Twilio's customer engagement platform.
Domain
Telecommunications / AI Infrastructure / Large Language Models
Deliverable
production ML models | infrastructure
Required skills
ML Ops and LLM Ops patterns, transformer model architecture, LLM orchestration, inference optimization, vector stores, Context Engineering lifecycle, cloud service architecture (AWS/GCP/Azure), high-volume data management
Preferred skills
Publications at top ML conferences, open-source contributions, enterprise-scale ML/AI Ops platform design, experience in geographically distributed environments
Technologies
LLMs, RAG systems, MCP/tooling frameworks, vector stores, AWS, GCP, Azure
Responsibilities
Define long-term AI/ML architectural vision aligned with business goals; Own strategic roadmap for ML/AI Ops platform and tooling; Evaluate and implement modern LLM architectures and agentic AI systems; Transition AI/ML concepts from research to resilient production systems; Mentor engineers and drive company-wide technical strategy
Seniority
Senior, hands-on IC with strategic leadership