Senior Engineering Manager Twilio’s Conversational Agents
Core
Lead the Agent Implementations team to build and operate AI agents that power Twilio's internal business workflows and enable customers to securely consume platform capabilities.
Role type
Senior Engineering Manager (AI Agents)
Builds
Production-ready AI agent systems and internal automation tools for Twilio's business operations
Domain
Communications / Artificial Intelligence / LLMs
Deliverable
production ML models | product features
Required skills
Engineering leadership, technical strategy, team hiring and mentoring, product shipping, operational excellence, cross-functional collaboration, emerging tech adoption
Preferred skills
Zero-to-one product building, LLM product development, hands-on builder mindset
Technologies
LLMs, AI agents, modern programming languages
Responsibilities
Lead engineering strategy for customer AI agents, build and scale internal agent systems, collaborate on high-impact use cases, cultivate high-performing engineering teams, drive operational excellence and roadmap planning
Seniority
Senior, hands-on IC with management responsibilities
