Account Manager
Core
Manage daily contingent labor requisitions and facilitate staffing fills for Staff Augmentation and Statement of Work projects using the client's Vendor Management System (VMS).
Role type
Account Manager (Managed Service Provider)
Builds
Contingent workforce solutions for client organizations
Domain
Staffing / Contingent Labor / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
VMS management, relationship management, stakeholder communication, data analysis, SLA management, vendor negotiation, training facilitation, prioritization
Preferred skills
AI-enabled business tools proficiency, strategic industry trend analysis, problem-solving under urgency
Technologies
Vendor Management Systems (VMS), Microsoft Office (Outlook, Word, PowerPoint, Excel)
Responsibilities
Conduct intake briefings to refine resource needs in the VMS; maintain feedback loops with Hiring Managers for candidate selection; coordinate Hiring Manager and Supplier sessions; resolve user issues and ensure SLA compliance; conduct client and vendor training on program requirements; participate in Client Business Reviews; negotiate with vendors; lead worker audits and remediation.
Seniority
Mid-level, hands-on IC
