Technical Support Engineer
Core
Providing technical support for Box's intelligent content management platform to enterprise customers, resolving complex issues across products, networks, and APIs.
Role type
Senior Technical Support Engineer (Enterprise SaaS)
Builds
Box ICM platform for enterprise collaboration and content lifecycle management
Domain
Enterprise Content Management / SaaS
Deliverable
client delivery
Required skills
API integration, network troubleshooting (HAR, Fiddler, Wireshark), SQL/BigQuery log analysis, Japanese (native-level business communication)
Preferred skills
AI/LLM tool usage, SaaS support experience, MDM solutions (Microsoft Intune), coding, Zendesk/Salesforce/Jira
Technologies
Box, BigQuery, Google Cloud Logging, HAR, Fiddler, Wireshark, Microsoft Intune, Zendesk, Salesforce, Jira
Responsibilities
Manage text-based support tickets and conduct remote technical investigations; Analyze logs and data to identify root causes of complex technical issues; Collaborate with sales, customer success, and consulting teams; Create and update knowledge base articles; Participate in community activities and share technical knowledge
Seniority
Mid-to-Senior, hands-on IC