Clinical Applications Support Specialist
Core
Provide frontline technical support for clinical and oncology applications used by healthcare professionals, resolving issues related to application functionality, configuration, integrations, and clinical data workflows.
Role type
Senior IC clinical applications support specialist
Builds
Reliable clinical software supporting patient care and treatment planning (via careerplan.io/jobs/79118f79-c6a9-4cb7-a8ef-9e3e0fd7f84b-clinical-applications-support-specialist-at-jobgether)
Domain
Healthcare technology / Clinical informatics
Deliverable
client delivery
Required skills
Clinical application support, EMR/EHR platforms (Epic, Cerner, Meditech, Varian ARIA, Elekta MOSAIQ), clinical workflows, application troubleshooting, integration support (FHIR, APIs, databases), networking concepts (TCP/IP, DNS, VPNs, firewalls)
Preferred skills
Oncology/radiation oncology experience, clinical informatics, PACS/RIS environments, HL7/REST APIs/SQL
Responsibilities
Serve as primary technical support contact for clinical and oncology applications; Investigate application incidents and service requests by gathering information and identifying root causes; Work directly with clinicians and hospital IT teams to troubleshoot issues; Support issues involving clinical workflows, treatment planning, orders, documentation, and configuration; Investigate integration and clinical data issues involving FHIR, APIs, and connected systems; Take end-to-end ownership of customer tickets and coordinate escalations; Maintain detailed case documentation and contribute to knowledge base articles.
Seniority
Mid-level, hands-on IC
