Manager, Forward Deployed Engineering
Core
Manager of Forward Deployed Engineering acting as connective tissue between customers, product, and engineering to translate field challenges into technical requirements.
Role type
Manager, forward-deployed engineering (customer-facing)
Builds
Customer-driven integrations, ontology updates, and platform features for government and healthcare clients
Domain
Digital identity, authentication, B2B SaaS
Deliverable
production ML models | product features
Required skills
Team leadership, backlog prioritization, customer problem translation, API/data model fluency, stakeholder relationship building, process design
Preferred skills
Identity proofing, fraud, data/knowledge graph, ontology systems, high-growth B2B SaaS experience
Technologies
API documentation, data models, integration frameworks
Responsibilities
Manage and mentor a team of forward-deployed engineers; translate ambiguous customer problems into precise technical specs; build repeatable processes for issue intake and escalation; balance urgent customer needs against long-term platform investments; establish metrics for team throughput and customer impact; represent ID.me's technical roadmap externally while advocating for customer needs internally
Seniority
Manager, hands-on leadership
