Team Lead, Product Support - Revenue Suite
Core
Lead a team of Operations Associates to resolve complex user issues and improve Stripe's support systems and product quality.
Role type
Senior Team Lead, Product Support Operations
Builds
Frictionless support experiences for Stripe users (Startups, SMBs, Enterprise)
Domain
Fintech / SaaS / Customer Support
Deliverable
client delivery
Required skills
Team leadership, performance management, coaching, operational process improvement, capacity planning, cross-functional collaboration
Preferred skills
Business metrics reporting, new process launch
Responsibilities
Guide team in troubleshooting external user issues, manage operational performance to deliver KPIs, identify process improvements to scale operations, manage capacity and scheduling, ensure team has necessary skills and resources, set performance goals, foster continuous improvement culture, support recruitment, coach and mentor individuals, provide performance feedback, drive team engagement
Seniority
Senior, hands-on IC with team management
