Advanced Packaging Global Product Support Engineer
Core
Develop new procedures, Best Known Methods (BKMs), and troubleshooting guides for semiconductor equipment; conduct Failure Analysis (FA) and support the Build & Test process for new products.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Technical Product Manuals, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and training packages for new semiconductor systems.
Domain
Semiconductor manufacturing equipment (PVD and/or ETCH systems)
Required skills
Semiconductor equipment experience, Failure Analysis (FA), Best Known Methods (BKMs) development, CAPA process, Technical documentation, Training delivery, Cross-functional collaboration
Preferred skills
PVD and/or ETCH semiconductor systems experience
Technologies
Semiconductor equipment (PVD, ETCH)
Responsibilities
Develop procedures and BKMs for servicing new products; Participate in or own first chamber Build & Test; Partner with Quality & Reliability to address Top Field Issues and conduct FA; Develop and document installation, retrofit, and maintenance procedures; Create troubleshooting guides and CENs/ISBs; Train Customer Engineers and Process Engineers on new products; Identify parts stocking requirements.
Seniority
Senior, hands-on IC