Global Software Support Engineer II-Semi-Beijing/Hefei
Core
Resolve moderate complexity software application and systems issues for Applied Materials' semiconductor equipment, analyzing high-value problems and systemic bugs.
Role type
Software Support Engineer
Builds
Customer software support via ticketing system, Software Change Notifications, and Key Feature Procedures
Domain
Semiconductor equipment software
Deliverable
client delivery
Required skills
Software troubleshooting, stakeholder communication, documentation creation, testing and verification, training
Preferred skills
Conceptual knowledge in software discipline, business driver understanding
Technologies
Software Ticketing system
Responsibilities
Analyze and resolve equipment software application and systems issues, provide customer software support via ticketing system, create and verify Software Change Notifications, develop customer-focused feature documentation, participate in software specification and design reviews, assist in training junior engineers
Seniority
Mid-level, individual contributor