TSE Engineer
Core
Provides technical support, escalations, fleet performance analysis, and system installation/upgrades for semiconductor equipment at customer sites.
Role type
Senior Technical Support Engineer (Field)
Builds
Semiconductor manufacturing equipment reliability and uptime
Domain
Semiconductor equipment / Materials science
Required skills
Technical troubleshooting, fleet performance analysis, documentation creation, customer escalation management, system calibration, ECO review
Preferred skills
Cross-disciplinary knowledge, project leadership, complex problem solving
Technologies
Semiconductor equipment, engineering tools, GPS systems
Responsibilities
Manage technical escalations and fleet performance for specific customers; Act as field escalation focal point for engineers and technicians; Provide Alpha and Beta site support for new hardware/software/process designs; Review and generate ECOs to support fixes; Generate system performance data (MTBF, MTBI, Availability); Create and review technical documentation (CENs, BKMs) and present at customer level