Field Service Productivity Coordinator
Core
Coordinate end-to-end execution of Customer Engineering (CE) operational support activities to enable service readiness, equipment uptime, and customer satisfaction in the semiconductor equipment industry.
Role type
Non-technical project/program manager (individual contributor)
Builds
Operational discipline, KPI performance, audit-ready execution, and service efficiency for semiconductor equipment field service teams.
Domain
Semiconductor equipment / Field Service Operations
Deliverable
dashboards & analysis
Required skills
Service order management, materials logistics, KPI tracking, process improvement, cross-functional coordination, documentation management, scheduling coordination, data integrity, compliance execution, workflow optimization
Preferred skills
Customer Engineer support experience, materials logistics/RMA/TES workflow knowledge, Applied Materials CE processes familiarity, operations KPI tracking experience
Technologies
Service management systems, enterprise workflow systems, iCapability Plus, ARK verification tools
Responsibilities
Own coordination of Service Orders, Return-to-Stock, and parts disposition; maintain onsite tooling and spares inventories; develop and maintain operational dashboards and reports; support timecard accuracy and scheduling alignment; maintain SOPs and training compliance documentation; execute quality checks on documentation and parts handling; prepare operational summaries for customer visits; administer Service Order creation and closure; manage TES workflows and WIP billing; maintain install base accuracy.
Seniority
Mid-level individual contributor