Technical Product Support (TPS) Engineer III - (E3)
Core
Provide technical support, escalations, and system performance analysis for semiconductor equipment at customer sites and engineering labs.
Role type
Senior IC technical product support engineer
Builds
Semiconductor manufacturing equipment (PVD systems)
Domain
Semiconductor equipment / Materials science
Deliverable
client delivery
Required skills
Engineering degree, PVD equipment experience, complex technical diagnosis, cleanroom/lab work, data reporting (MTBF/MTBI), documentation creation
Preferred skills
Field support background, experience with other regions' issues
Technologies
PVD equipment, engineering tools
Responsibilities
Handle customer escalations and fleet performance monitoring; Act as focal point for field engineers; Support Alpha/Beta site testing and calibration; Generate system performance data and spending analysis; Create and review technical documentation (CENs, BKMs); Present technical improvements to customers