Field Service/Customer Engineer II - (C2)
Core
Install, maintain, upgrade, and troubleshoot semiconductor manufacturing equipment (electrical, vacuum, mechanical, plasma, hydraulic, gas systems) for customers.
Role type
Senior Field Service Engineer (Customer Engineer)
Builds
Semiconductor chip manufacturing equipment and advanced display systems
Domain
Semiconductor manufacturing / Materials science
Required skills
Preventative and corrective maintenance, troubleshooting at component level, process qualification, hardware and software diagnostics, complex retrofits, procedural development, stakeholder communication, technical guidance to junior engineers
Preferred skills
Experience with customer metrology equipment, knowledge of global best practices, ability to lead retrofit activities, patent process participation
Technologies
Vacuum systems, plasma systems, hydraulic systems, gas systems, electrical systems, process data logging, metrology equipment
Responsibilities
Perform startups through Tier III including process qualifications; plan and complete preventative and corrective maintenance; troubleshoot key technical issues and diagnose system downs; perform complex retrofits; ensure correct procedure revisions and apply global best practices; communicate with customers and stakeholders to resolve issues; provide technical guidance to less experienced engineers; instruct customers on operation and maintenance.
Seniority
Senior, hands-on IC with lead responsibilities