Customer Engineer (iTeam) 全球裝機工程師
Core
Install, maintain, and upgrade semiconductor and display manufacturing equipment while serving as the direct liaison with customers.
Role type
Field Service Engineer (Customer Engineer)
Builds
Semiconductor and display manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
physical/clinical work
Required skills
Preventative and corrective maintenance, electrical systems, vacuum systems, mechanical systems, plasma systems, hydraulic systems, gas systems, troubleshooting, diagnostic techniques, circuit diagram reading, quality repairs, safety procedures
Preferred skills
Digital analytics, knowledge management systems, BKM execution, cost reduction projects, uptime improvement
Technologies
Test equipment, documentation systems
Responsibilities
Perform standard Tier I and Tier II service activities, respond to fab issues via escalation calls, diagnose and resolve recurring technical problems, execute escalation plans, coordinate support plans with customer management, ensure compliance with safety procedures
Seniority
Individual Contributor, moderate supervision