Customer Engineer - Shift Manager
Core
Lead shift operations for field services engineers in a high-tech manufacturing environment, ensuring safety, quality, and KPI adherence for semiconductor equipment.
Role type
Senior IC shift manager (field services)
Builds
Field service operations for semiconductor equipment
Domain
Semiconductor manufacturing / High-tech engineering
Required skills
Shift leadership, safety compliance, workforce planning, KPI management, root-cause analysis, SAP proficiency
Preferred skills
Engineering/manufacturing background, model-based problem-solving, cleanroom operations, shift-based experience
Technologies
SAP
Responsibilities
Lead day-to-day operations to ensure safety and quality; Supervise, coach, and develop the engineering team; Manage scheduling, timekeeping, and performance; Drive customer contract KPI commitments (response time, machine availability); Maintain safety culture and conduct audits; Partner with engineers on process improvements and skill gap analysis.