FY27 NCG - Customer and Commercial Operations Specialist
Core
Support quotes, orders, RMAs, warranty claims, billing, and delivery coordination for semiconductor equipment.
Role type
New College Grad customer and commercial operations specialist
Builds
Operational support for semiconductor equipment sales and service transactions
Domain
Semiconductor equipment / Materials science
Deliverable
client delivery
Required skills
Order management, Billing reconciliation, Invoice dispute resolution, Parts monitoring, System testing (UAT), Customer inquiry response, Compliance procedures
Preferred skills
None stated
Technologies
B2B, ASN, TPM, FPM, TKM, Spares, Services
Responsibilities
Support quotes, orders, RMAs, and warranty claims; Coordinate with internal teams to resolve delivery holds; Assist with billing and invoice reconciliation; Help resolve invoice disputes and support AR follow-ups; Provide proactive updates on high-value orders; Monitor past-due and obsolete/problem parts; Participate in system testing (RIT/UAT); Ensure assigned tasks follow established compliance procedures; Support customer satisfaction by responding to inquiries; Assist with MDG customer master setup.
