Manager, Customer Engineer-ETCH
Core
Manages a district of Customer Engineers, overseeing customer relationships, system installations, and technical support for semiconductor equipment.
Role type
Manager, Customer Engineer
Builds
Semiconductor equipment systems and services
Domain
Semiconductor manufacturing equipment
Required skills
Team management, customer relationship management, system installation planning, RMA management, financial forecasting, performance appraisal, escalation management
Preferred skills
N/A
Technologies
N/A
Responsibilities
Manage and coach district customer engineers; maintain customer relationships and perform regular visits; lead system installation planning and execution; manage RMA procedures; coordinate with Product Divisions for tech support and training; execute escalation procedures; manage district financial forecasts and cost efficiency.
Seniority
Manager, hands-on leadership