Technical Product Support (TPS) Engineer III – (E3)
Core
Provide technical support, escalations, fleet performance analysis, and system installation/upgrades for semiconductor equipment at customer sites and engineering labs.
Role type
Senior IC technical product support engineer
Builds
Semiconductor manufacturing equipment and process tools
Domain
Semiconductor equipment and materials science
Required skills
Technical troubleshooting, fleet performance analysis, system installation, calibration, documentation creation, ECO review, data reporting
Preferred skills
Cross-disciplinary knowledge, project leadership, complex problem solving
Technologies
Semiconductor equipment, engineering tools, process software
Responsibilities
Handle customer escalations and field performance issues; Act as focal point for field engineers and technicians; Support Alpha and Beta site testing for new hardware/software; Review and communicate Engineering Change Orders (ECOs); Generate system performance metrics (MTBF, MTBI, Availability); Create technical documentation and support plans.