Customer Engineer II
Core
Field Service Engineer serving as direct liaison to install, maintain, and upgrade semiconductor equipment for customers.
Role type
Field Service Engineer (Tier I/II)
Builds
Semiconductor manufacturing equipment (electrical, vacuum, mechanical, plasma, hydraulic, gas systems)
Domain
Semiconductor manufacturing / Materials science
Required skills
Preventative and corrective maintenance, diagnostic techniques, troubleshooting, system verification, safety compliance, documentation management, customer communication
Preferred skills
Knowledge management systems usage, cost reduction projects, process improvement
Technologies
Test equipment, documentation systems
Responsibilities
Perform standard service activities (Tier I unassisted, Tier II with assistance), respond to fab issues via escalation calls, verify operational quality of equipment, diagnose and resolve technical problems, coordinate support plans with customer management, comply with safety procedures
Seniority
Mid-level, individual contributor