Customer Engineer (iTeam) 全球裝機工程師
Core
Field Service Engineer serving as the direct liaison to install, maintain, and upgrade semiconductor equipment for customers.
Role type
Field Service Engineer (Tier I/II)
Builds
Semiconductor manufacturing equipment (electrical, vacuum, mechanical, plasma, hydraulic, gas systems)
Domain
Semiconductor manufacturing / Materials science
Required skills
Preventative and corrective maintenance, troubleshooting, diagnostic techniques, circuit diagram reading, safety procedures, customer communication, escalation management
Preferred skills
Digital analytics, knowledge management systems, cost reduction projects, uptime improvement
Technologies
Electrical, vacuum, mechanical, plasma, hydraulic, gas systems, test equipment
Responsibilities
Perform standard Tier I and Tier II service activities unassisted or with assistance, respond to fab issues via conference calls, follow checklists and procedures, diagnose and resolve recurring technical problems, coordinate support plans with customer management, execute projects to reduce costs and increase uptime
Seniority
Mid-level, individual contributor