Customer Engineer II
Core
Field Service Engineer serving as direct liaison to install, maintain, and upgrade semiconductor equipment, troubleshooting technical issues using digital analytics and diagnostic techniques.
Role type
Field Service Engineer (Customer Engineer)
Builds
Semiconductor manufacturing equipment (electrical, vacuum, mechanical, plasma, hydraulic, gas systems)
Domain
Semiconductor manufacturing / Materials science
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Preventative and corrective maintenance, diagnostic techniques, troubleshooting, communication with customers, safety compliance, documentation and test equipment usage, knowledge management systems
Preferred skills
Tier II service assistance, cost reduction projects, uptime improvement initiatives
Technologies
Digital analytics tools, test equipment, knowledge management systems
Responsibilities
Perform standard service activities (Tier I unassisted, Tier II with assistance), respond to fab issues via escalation calls, verify operational quality of system equipment, diagnose and resolve process/software/hardware problems, coordinate support plans with customer management, comply with safety procedures
Seniority
Junior to Mid-level, hands-on IC