Manager, Experiences Retail Store Operations
Core
Lead end-to-end store operations for Netflix's Direct-to-Consumer Retail, specifically focusing on Netflix House permanent entertainment venues.
Role type
Manager, Retail Operations & Technology
Builds
Physical entertainment venues (Netflix Houses) and their operational systems
Domain
Entertainment retail / Experiential retail
Required skills
Retail operations strategy, Retail technology implementation (POS, RFID, inventory), SOP creation, Data-driven KPI management, New venue opening execution, Cross-functional partnership
Preferred skills
Experiential/entertainment/hospitality retail background, Travel readiness
Technologies
Shopify, RFID, Inventory management systems
Responsibilities
Define and evolve store operations strategy; Design and maintain operating models and SOPs; Own retail technology stack evaluation and implementation; Monitor store KPIs and financial performance; Lead operational planning for new venue openings; Partner with vendors and internal teams on execution
Seniority
Manager, hands-on IC