Field Service Productivity Coordinator (Non-Tech Program/Project Management) III
Core
Coordinate Customer Engineering operational support activities to ensure service readiness, uptime, quality compliance, and customer commitments.
Role type
Senior individual contributor (non-technical program/project management)
Builds
Operational discipline and KPI performance for field service teams
Domain
Semiconductor equipment manufacturing and field service
Deliverable
dashboards & analysis
Required skills
Service order management, parts disposition, KPI tracking, trend analysis, SOP maintenance, quality checks, operational administration
Preferred skills
Customer Engineer support experience, materials logistics knowledge, KPI tracking, continuous improvement
Technologies
Service management systems, workflow systems, iCapability Plus
Responsibilities
Execute and coordinate Service Orders, RTS, TES, and parts disposition; Maintain materials, tooling, and spares readiness; Own operational KPI tracking and reporting; Analyze trends and drive standard countermeasures; Support workforce productivity through scheduling and timecard accuracy; Maintain SOPs, BKMs, and CE documentation; Conduct quality checks on IWN documentation and parts handling; Prepare materials for customer visits and audits; Own operational administration including billing and install base accuracy.