Customer Business Operations Director – Global Accounts (M6)
Core
Leads global Customer Business Operations for strategic semiconductor customer accounts, ensuring operational excellence from order-to-cash and driving process transformation.
Role type
Senior Director, Global Customer Business Operations
Builds
Operational strategies and execution plans for complex global customer engagements in the semiconductor industry
Domain
Semiconductor manufacturing and supply chain operations
Required skills
Global account management, Order-to-cash lifecycle governance, Revenue recognition compliance, ERP systems expertise, Supply chain execution, Commercial contract administration, Organizational leadership, Process transformation, Risk management, Cross-functional stakeholder influence
Preferred skills
Semiconductor industry knowledge, Digital transformation (AI/automation), M&A integration experience
Technologies
ERP systems, AI tools, Workflow automation platforms
Responsibilities
Lead operational governance and execution for strategic global accounts; Drive process improvements and digital transformation initiatives; Resolve complex customer escalations affecting revenue and delivery; Manage order acceptance, booking compliance, and commercial governance; Build and develop high-performing global teams
Seniority
Director, strategic leadership
