Service Management Solution Architect
Core
Architect scalable, secure, and integrated solutions for enterprise post-sales Service Management and Resource Scheduling platforms to enhance the digital customer experience.
Role type
Senior Service Management Solution Architect
Builds
Service management platforms with Service Cases, Resource Scheduling, Labor confirmations, Part Ordering, and Part Returns
Domain
Semiconductor manufacturing equipment / After-market Service & Sales
Required skills
Service Management architecture, Resource Scheduling, SAP S/4HANA, SAP Field Service Management (FSM), SAP CRM, SAP Service and Asset Manager (SSAM), SAP Sales/Service Cloud, Fiori apps, CRM Middleware, BDoc monitoring, Functional Specifications, Solution mapping
Preferred skills
Cross-functional integration with SAP SD and FI modules, Testing and data conversion strategies
Responsibilities
Define and execute IT programs for Service execution aligned with business growth; Lead cross-functional teams to deliver capabilities across equipment lifecycle phases; Drive platform modernization and integration with ERP, CRM, and billing systems; Manage personnel performing build, test, and deployment of complex business application solutions; Solve unique and complex problems with broad business impact; Oversee software application functional specification development and configuration
Seniority
Senior, hands-on IC
