Technical Support Engineer (TSE) MDP
Core
Provide technical support, escalations, fleet performance analysis, and system installation/upgrades for semiconductor and display manufacturing equipment at customer sites.
Role type
Mid-level Technical Support Engineer (Field)
Builds
Operational reliability and uptime for semiconductor/display manufacturing tools
Domain
Semiconductor manufacturing equipment / Materials engineering
Required skills
Equipment troubleshooting, field escalation management, system installation, calibration, ECO review, performance data analysis (MTBF/MTBI), documentation creation, customer presentation
Preferred skills
Knowledge of best practices, cross-functional integration, complex problem solving
Technologies
Semiconductor manufacturing tools, engineering software, fleet management systems
Responsibilities
Act as intermediary between customers and field engineers for troubleshooting and repairs; Provide Alpha and Beta site support for new hardware/software installation and testing; Generate system performance metrics and spending analysis; Review and communicate Engineering Change Orders (ECOs); Create technical documentation and support plans.
Seniority
Mid-level, hands-on IC