Rental Operations Agent - Footscray
Core
Frontline customer service and sales agent managing vehicle rentals, upgrades, and branch operations for a premium car rental brand.
Role type
Customer Experience Agent (Rental Operations)
Builds
Rental agreements, upsold protection products, and premium customer experiences
Domain
Automotive rental / Mobility services
Deliverable
product features
Required skills
Customer service, sales, product explanation, rental agreement management, vehicle cleaning/preparation, admin accuracy, computer skills
Preferred skills
Retail/hospitality/sales experience, attention to detail
Technologies
POS systems, rental management software
Responsibilities
Deliver premium customer service, proactively sell rental upgrades and add-ons, explain products and benefits, manage rental agreements, answer enquiries, clean and prepare vehicles, support vehicle pick-up/delivery, maintain branch environment
Seniority
Entry-level / Individual Contributor