Field Support Engineer (m/w/d)
On-site
Core
Field Support Engineer providing on-site IT support, troubleshooting, and infrastructure management for a client's production site.
Role type
Field Support Engineer
Builds
Local IT infrastructure and user support
Domain
IT Services / Enterprise IT
Required skills
IT support, hardware and software installation and configuration, user account management, ticketing systems, Microsoft systems, Apple ecosystem
Preferred skills
Ticketing systems experience
Technologies
Microsoft Windows, MS Office, macOS, iOS
Responsibilities
Accept and process IT support requests, analyze and resolve incidents, provide user training, install and maintain hardware and software, manage local IT infrastructure, handle hardware procurement, administer user accounts and access rights
Seniority
Mid-level, hands-on IC