Implementation Business Analyst II
Core
Partner with public safety agencies to understand operational needs, design solutions, and configure software for mission-critical work on a public safety SaaS platform.
Role type
Implementation Business Analyst (SaaS)
Builds
Functional configurations, user stories, workflows, and training materials for public safety agencies
Domain
Public Safety / Law Enforcement / SaaS
Deliverable
product features
Required skills
SaaS implementation, business process documentation, functional requirements gathering, solution design, UAT design, technical configuration, change management, tradeoff assessment
Preferred skills
Law enforcement experience, coding language knowledge, process improvement
Technologies
SaaS platforms, functional/user acceptance tests
Responsibilities
Collaborate with customers to configure systems; Capture customer voice and desired outcomes; Discover complex business requirements; Assess impact and feasibility of proposed solutions; Design and document functional/user acceptance tests and training; Translate business requirements into technical configurations
Seniority
Mid-level, hands-on IC