Client Growth Associate
Core
Build the SaaS client onboarding and client growth function, designing processes and leading a team to accelerate the Go-To-Market for EcommerceIQ, an ecommerce platform in Southeast Asia.
Role type
Senior IC Client Growth & Onboarding Manager
Builds
SaaS client onboarding processes, client growth strategies, and a dedicated customer success team for EIQ SaaS and EIQ Market Insights.
Domain
Ecommerce SaaS in Southeast Asia
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SaaS client operations management, strategy planning, data analysis and visualization, process design, team recruitment and mentorship, stakeholder management, GTM optimization, SOP creation.
Preferred skills
Experience in SaaS context, ability to articulate complex technical concepts, problem-solving, attention to detail.
Technologies
EcommerceIQ platform, data visualization tools, CRM/Support systems.
Responsibilities
Plan SaaS client onboarding and growth strategy; take ownership of customer issues and develop service procedures; analyze statistics and compile reports; improve customer service experience and facilitate organic growth; define client experience standards; collaborate with product managers to improve SaaS experience; build training and support materials; optimize GTM strategy with commercial teams; define client growth methods across channels; ensure flawless client experience with support teams; identify and mitigate risks; control resources to achieve targets; recruit and mentor customer service agents.
Seniority
Senior, hands-on IC with team leadership