Service Support - Mitarbeiter:in im technischen Kundendienst für Paketautomaten (all genders)
Core
First point of contact for customers and service partners for package station support, handling ticket analysis, software maintenance windows, and on-site technician tasks when needed.
Role type
Service Support Engineer (Technical Customer Service)
Builds
Logistics automation solutions (package stations)
Domain
Logistics Automation / Mechatronics
Required skills
Technical training (HTL or vocational training), Mechatronics/IT experience, Customer support experience, Ticket analysis, Data preparation (logs/machine data), Problem ownership
Preferred skills
English language skills
Technologies
Ticketing systems, Machine data analysis tools, Remote support software
Responsibilities
Serve as first contact for customers and service partners, conduct customer-specific software maintenance windows, perform on-site visits as needed, analyze incoming customer requests (tickets/calls/emails), prepare data for analysis, resolve tickets and own known issues
Seniority
Mid-level, hands-on IC