Social Media, Customer Support Associate
Core
Resolve escalated user issues and prevent recurrence across social media platforms (X, LinkedIn, Facebook) for Stripe's financial infrastructure products.
Role type
Social Media Customer Support Associate
Builds
Frictionless support experiences for Stripe users (Independent Business, Startup, SMB, Enterprise)
Domain
Financial technology / Payments
Deliverable
client delivery
Required skills
Social media support experience, Customer support experience, Analytical thinking, Problem solving, Process-oriented mindset, Cross-team collaboration, Prioritization in fast-paced environments
Preferred skills
User support project experience, Process improvement initiatives, Sprinklr proficiency
Responsibilities
Resolve escalated social media issues including technical product questions, Partner with internal teams (Comms, Incident Ops, Risk) as escalation point for high-stakes issues, Coordinate executive escalations, Contribute to new user experience programs, Identify operational process gaps and drive continuous improvements, Build new team operational culture