Product Support Specialist, Money Management
Core
Deliver exceptional user experiences by troubleshooting complex technical issues, optimizing support processes, and driving product improvements for Stripe's financial infrastructure platform.
Role type
Senior Product Support Specialist (Technical)
Builds
Stripe's payment and financial infrastructure platform for businesses
Domain
Financial technology / Payments
Deliverable
client delivery
Required skills
SQL, API documentation, complex technical troubleshooting, stakeholder management, project management, process optimization
Preferred skills
Data analysis, technical concept explanation, banking/credit card products knowledge
Technologies
SQL, APIs
Responsibilities
Analyze and troubleshoot complex technical issues via direct user interaction; Develop product and platform expertise with Engineering and Product teams; Strategically optimize and scale support processes; Lead continuous improvement initiatives for key performance metrics; Create and refine documentation for self-service; Collaborate with Product and Engineering to improve platform reliability; Lead cross-functional projects to identify and fix process inefficiencies
Seniority
Senior, hands-on IC