Implementation Engineer, Customer Support (APAC)
Core
Server and cloud implementation expert for identity security products, handling deployments, integrations, and troubleshooting for enterprise customers.
Role type
Senior IC implementation engineer (cloud & identity security)
Builds
Bitwarden containerized services, security integrations, and identity management solutions
Domain
Cybersecurity / Identity Management / Cloud Infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
Linux, Windows, macOS administration; Docker, Kubernetes, Podman; Bash, PowerShell; Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta; GCP, AWS, Azure; Android, iOS; GitHub; NGINX; SQL; TCP/IP, DNS, HTTP, SMTP; SSO (SAML, OpenID Connect); SCIM; TLS/SSL, PKI; RESTful APIs
Preferred skills
Bitwarden platform familiarity; SSO implementation best practices
Responsibilities
Lead proof-of-concept trials, new deployments, and integrations of Bitwarden containerized services; Advise customers on industry best practices for the full stack of Bitwarden; Solve issues and identify future solutions for enterprise customers; Provide guidance for business prospects' implementation and integration with existing technology stacks; Collaborate with Sales, Engineering, and Product associates; Present live technical product demonstrations; Document and share customer feedback
Seniority
Senior, hands-on IC